FAQ's
Welcome to our Frequently Asked Questions page! Here, you’ll find answers to the most common questions about Airways Motel. Whether you’re curious about our amenities, booking policies, or local tips, we’ve gathered everything you need to know for a smooth and enjoyable stay. If you can’t find what you’re looking for, feel free to reach out — we’re always here to help!
GENERAL
Check in is from 2pm and check out is at 10am.
If you are arriving just an hour or so early there is no charge but if you want to check-in before midday there would be a $20-$30 surcharge and will be subject to availability.
Up till 2pm is a $10 per hour surcharge and subject to availability. Check out as late as 6pm is 50% of the room rate paid and subject to availability.
No. Our reception open hours are 8am to 9pm.
We accept Mastercard, Visa, EFTPOS and cash. We do not accept Diners Club, American Express or cheques.
Yes! Let us know when you book and your key will be in the lock box by the office door and we will send an email or text with the lock box code.
Lock your room door and put the key in the drop box by the office door.
LOCATION
Airways Motel is 4km from Christchurch International Airport's main terminal building.
Yes! Airways Motel free shuttle operates 8am-8pm to the airport. Early morning shuttles to the airport are subject to availability and conditions.
The shuttle pickup / drop off area is outside of doors 1 and 2 of the main terminal building.
We do not recommend walking (along Russley Rd.). There is no footpath along the section of road that has a speed limit of 80km and is used by many large trucks. The detour to avoid this stretch of road is really too long to walk. Best to make use of the free shuttle.
Yes! After the motel shuttle stops at 8pm, the Metro bus route 125 leaves from the airport to the motel (stops right outside) at 8.24pm, 8.54pm, 9.24pm, 10.24pm). The cost is $4 (child $2) and takes approx. 12 minutes. Get off at Russley Rd near Dinton St (ask the driver for help).
Taxis from the airport to Airways Motel are usually more than $30. Ride share is $16 to $18.
There is a Z Shop 24/7 convenience store at the Z service station just 50m away.
The local fish ‘n chip shop is a 800 metre walk.
MacDonald’s is a 900 metre walk.
The closest restaurant (One Good Horse) is a 2.1km walk.
Areas with restaurants within a 5 minute drive are; Spitfire Square, The Hub (Hornby Mall) vicinity, Upper Riccarton vicinity.
Yes! A local Indian restaurant and pizza options will take a phone order and deliver.
Uber Eats is available in Christchurch.
Yes! At the airport and the nearby Mustang Park vehicle rental hub. Make use of our shuttle service to get there.
Yes! The Metro Christchurch bus stop is outside the motel. The 140 bus goes into the city and the 125 goes to the airport. Buses run twice an hour in general.
Mt. Hutt’s ski slopes are a mere 102km (90 minutes) drive from Airways Motel.
Yes, Snowman Shuttles picks up at 7.30am from the Z service station just 50m away from the Motel.
Yes! From the central Bus Interchange, catch the Yellow Line to Rolleston via Hornby and get off at Church Corner. Transfer to route 140 Russley/Mt Pleasant to Russley & Hornby and get off at Russley Rd near Dinton St (ask the driver for help). Cost $4 (child $2). Takes approx. 40 minutes.
FACILITIES / SERVICES
Queen Studio and Triple Studio do not have a kitchen sink. King / Twin Studio, Disability Studio, 1 Bedroom with Bathtub and Family 1 Bedroom do have a kitchen sink.
King / Twin Studio and 1 Bedroom with Bathtub do have an iron and iron board. Queen Studio, Triple Studio, Family 1 Bedroom and Disability studio do not so use the communal ironing facilities in the guest laundry.
Yes! All rooms have microwave, jug and toaster.
Yes! All guest rooms have air con. These are individually controlled in each room. It is not a centralised system.
Yes.
King/Twin Studio is on the ground floor and first floor.
Family 1 Bedroom Unit, Disability Studio and Triple Studio are on the ground floor only.
One Bedroom with Bathtub and Queen Studio is on the upper level only.
Yes. The Motel offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
Yes! Security cameras record movement on site.
Yes, Airways Motel has ample free car parking. One car park per unit is guaranteed. Parking for trailers, trucks and campervans etc is subject to availability. Please enquire when booking.
Yes! Our Park ‘n Fly service is $5 per day or part there of when you stay one night at either end of your holiday. Leaving the car key at reception is required. The airport shuttle, if required is $15 for the night you do not stay. Subject to conditions and availability.
Guest rooms have the G3TV entertainment platform that features; Casting, Live TV, Movies, Radio, Games, motel guide and local info. View your own streaming content on the room TV.
Airways Breakfast is either continental ($4 per item) or cooked ($25 choose 5 of 9 menu items). Breakfast can also be arranged on arrival.
Baby beds (cot) and highchairs can be provided, but are subject to availability and a charge.
Baby beds (cots) are $10 per night. There is no charge for high chairs.
POLICY
Individual booking cancellation policy
48 hours’ notice prior to 12 noon of arrival date is required for a no charge cancellation.
Failure to cancel within the above timeframe will result in up to 2 nights’ accommodation being charged. No shows will be charged up to 2 nights’ accommodation. Reservations (including no shows) of 3 or more nights, when cancelled outside of the above timeframe, will be charged the agreed amount unless we are able to resell the room or rooms. Notwithstanding this, even in the case that the cancelled room or rooms can be resold, a $30.00 per room per night administration fee will be charged.
Group booking cancellation policy
Partial or full cancellation of group bookings must be notified no later than 60 days prior to the expected date of arrival. All partial or full cancellations less than 60 days prior to the expected date of arrival will be charged the quoted amount unless we are able to resell the cancelled room or rooms. Notwithstanding this, in the case that the cancelled room or rooms are able to be resold, a $30.00 per room per night administration fee will be charged.
Smoking is not allowed in any of our Motel rooms.
Our rooms are smoke free. Smoking on balconies and other areas is allowed.
Children of all ages are welcome.
No, pets are not allowed.
Children below the age of 2 stay free when using existing bedding. Children above the age of 2 will be charged the extra person charge of $30. Children above the age of 2 are included in the maximum occupancy of all rooms.
Visitors are permitted at the discretion of management and must leave when requested. Any visitors onsite must depart by 9.00pm. We reserve the right to charge as ‘extra persons’ any visitors on site after 9.00pm. Parties and large groups are not permitted.
OTHER
Yes! You are guaranteed of the best deal when you book directly. Shop local when you stay local and keep 100% of what you pay in NZ!
Yes! Call our freephone 0800 737 893
