Question 1

What is your check-in and check-out times?

Accepted Answer

Check in is from 2pm and check out is at 10am.

Question 2

What does it cost to check-in early?

Accepted Answer

If you are arriving just an hour or so early there is no charge but if you want to check-in before midday there would be a $20-$30 surcharge and will be subject to availability.

Question 3

What does it cost for a late check-out?

Accepted Answer

Up till 2pm is a $10 per hour surcharge and subject to availability. Check out as late as 6pm is 50% of the room rate paid and subject to availability.

Question 4

Is your reception open 24 hours?

Accepted Answer

No. Our reception open hours are 8am to 9pm.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept Mastercard, Visa, EFTPOS and cash. We do not accept Diners Club, American Express or cheques.

Question 6

My plane arrives after 8pm. Is there any way to check in? Can I check in after hours?

Accepted Answer

Yes! Let us know when you book and your key will be in the lock box by the office door and we will send an email or text with the lock box code.

Question 7

I’m leaving early, what do I do with the room key?

Accepted Answer

Lock your room door and put the key in the drop box by the office door.

Question 8

How far are you from Airport?

Accepted Answer

Airways Motel is 4km from Christchurch International Airport main terminal building.

Question 9

Is there a free Airport Shuttle?

Accepted Answer

Yes! Airways Motel free shuttle operates 8am-8pm to the airport and the Mustang Park vehicle rental hub area. Early morning shuttles to the airport are subject to availability and conditions.

Question 10

Where do I get the free Airways Motel shuttle at the airport?

Accepted Answer

The shuttle pickup / drop off area is outside of doors 1 and 2 of the main terminal building.

Question 11

Can I walk from the airport to Airways Motel?

Accepted Answer

Yes! It is possible to walk along Russley Road but few actually do it due to the traffic volumes and lack of a dedicated footpath. Best to make use of the free shuttle.

Question 12

Can I bus from the airport after the shuttle stops at 8pm?

Accepted Answer

Yes! After the motel shuttle stops at 8pm, the Metro bus route 125 leaves from the airport to the motel (stops right outside) at 8.24pm, 8.54pm, 9.24pm, 10.24pm). The fare is $8.50 (child $4.90) and takes approx. 12 minutes. Get off at Russley Rd near Dinton St (ask the driver for help).

Question 13

How much is a taxi to the airport?

Accepted Answer

Taxis from the airport to Airways Motel rarely cost less than $30. Ride share is $16 to $18.

Question 14

Can I walk to a shop?

Accepted Answer

There is a Z Shop 24/7 convenience store at the Z service station just 50m away.

Question 15

Can I walk to a restaurant close to the Airways Motel?

Accepted Answer

The local fish ‘n chip shop is a 800 metre walk.
MacDonald’s is a 900 metre walk.
The closest restaurant (One Good Horse) is a 2.1km walk.

Question 16

Can I drive to a restaurant close to Airways Motel?

Accepted Answer

Areas with restaurants within a 5 minute drive are; Spitfire Square, The Hub (Hornby Mall) vicinity, Upper Riccarton vicinity.

Question 17

Is food delivery available?

Accepted Answer

Yes! The local indian and Thai restaurants and pizza will take a phone order and deliver.

Uber Eats is available but a local version “Give me Bread” also delivers groceries, prescriptions, gifts vouchers and alcoholic beverages.

Question 18

Is there car rental close by?

Accepted Answer

Yes! At the airport and the nearby Mustang Park vehicle rental hub. Make use of our free shuttle service to get there.

Question 19

Can I catch a bus close by?

Accepted Answer

Yes! The Metro Christchurch bus stop is outside the motel. The 140 bus goes into the city and the 125 goes to the airport. Buses run twice an hour in general.

Question 20

Can I bus from the city centre to Airways Motel?

Accepted Answer

Yes! From the central Bus Interchange, catch the Yellow Line to Rolleston via Hornby and get off at Church Corner. Transfer to route 140 Russley/Mt Pleasant to Russley & Hornby and get off at Russley Rd near Dinton St (ask the driver for help). Cost $4.20 (child $2.40) and takes approx. 40 minutes.

Question 21

I love skiing, how far is Airways Motel located from Mount Hutt?

Accepted Answer

Mt. Hutt’s ski slopes are a mere 102km (90 minutes) drive from Airways Motel.

Question 22

Is there a skifield shuttle pickup point close to Airways Motel?

Accepted Answer

Yes, Snowman Shuttles picks up at 7.30am from the Z service station just 50m away from the Motel.

Question 23

Will my room have a kitchen sink?

Accepted Answer

Queen Studio and Triple Studio do not have a kitchen sink. King / Twin Studio, Disability Studio, 1 Bedroom with Bathtub and Family 1 Bedroom do have a kitchen sink.

Question 24

Will my room have an iron and iron board?

Accepted Answer

King/Twin Studio and 1 Bedroom with Bathtub do have an iron and iron board. Queen Studio, Triple Studio, Family 1 Bedroom and Disability studio do not so use the communal ironing facilities in the guest laundry.

Question 25

Will my room have a microwave, jug and toaster?

Accepted Answer

Yes! All rooms have microwave, jug and toaster.

Question 26

Do you have a hairdryer in each room?

Accepted Answer

Yes.

Question 27

Do you have air con?

Accepted Answer

No.

Question 28

Do you have heaters?

Accepted Answer

Yes.

Question 29

Is my room on the ground floor?

Accepted Answer

King/Twin Studio, on the ground floor and first floor.

Family 1 Bedroom Unit, Disability Studio and Triple Studio are on the ground floor.

Queen Studio are only on the upper level.

Question 30

Is Airways Motel accessible?

Accepted Answer

Yes. The Motel offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.

Question 31

Do you have security cameras?

Accepted Answer

Yes! Security cameras record movement on site.

Question 32

Is there an elevator?

Accepted Answer

No.

Question 33

Do you have free parking?

Accepted Answer

Yes, Airways Motel has ample free car parking. One car park per unit is guaranteed. Parking for trailers, trucks and campervans etc is subject to availability. Please enquire when booking.

Question 34

Can I leave my vehicle while I go on holiday?

Accepted Answer

Yes! Our Park ‘n Fly service is $5 per day when you stay one night at either end of your holiday. Leaving the car key at reception is required. The airport shuttle, if required is $10 for the night you do not stay.

Question 35

What SKY TV channels do you offer?

Accepted Answer

We have the SKY Entertainment and Sports package.

Question 36

Do you offer breakfast?

Accepted Answer

Airways Breakfast is either continental ($4 per item) or cooked ($25 choose 5 of 9 menu items). Breakfast can also be arranged on arrival.

Question 37

Do you have free wifi?

Accepted Answer

Yes!

Question 38

Do you have baby beds (cot) and high chairs?

Accepted Answer

Baby beds (cot) and highchairs can be provided, but are subject to availability and a charge.

Question 39

What are the charges for baby beds (cots) and highchairs?

Accepted Answer

Baby beds (cots) are $10 per night. There is no charge for high chairs.

Question 40

What is your covid-19 cancellation policy?

Accepted Answer

Cancellations as a result of a NZ government enforced lockdown that restricts movement either into or out of Christchurch will not attract cancellation charges.

Question 41

What is your non covid cancellation policy?

Accepted Answer

We require 24 hours notice prior to 12 noon of the date of your arrival for all cancellations. Failure to cancel within the specified notice period will result in up to two nights accommodation being charged to the credit card provided as security for your booking. If you fail to arrive without notification (no show) you will be charged up to two nights accommodation. If your booking was for more than 3 nights and you fail to arrive, you may be charged up to 50% of the total booking amount. Be sure to confirm the cancellation policy on your booking confirmation.

Question 42

Are all rooms non-smoking rooms?

Accepted Answer

Smoking is not allowed in any of our Motel rooms.

Question 43

What does smoke free mean?

Accepted Answer

Our rooms are smoke free. Smoking on balconies and other areas is allowed.

Question 44

Are children welcome?

Accepted Answer

Children of all ages are welcome.

Question 45

Are pets allowed?

Accepted Answer

No, pets are not allowed.

Question 46

Is there a charge for children staying?

Accepted Answer

Children below the age of 2 stay free when using existing bedding. Children above the age of 2 will be charged the extra person charge of $20. Children above the age of 2 are included in the maximum occupancy of all rooms.

Question 47

Is there a visitor policy?

Accepted Answer

Visitors are permitted at the discretion of management and must leave when requested. Any visitors onsite must depart by 9.00pm. We reserve the right to charge as ‘extra persons’ any visitors on site after 9.00pm. Parties and large groups are not permitted.

Question 48

Should I book direct?

Accepted Answer

Yes! You are guaranteed of the best deal when you book direct. Shop local when you stay local and keep 100% of what you pay in NZ!

Question 49

Can I book over the phone?

Accepted Answer

Yes! Call our freephone 0800 737 893

5 Dinton Street, Christchurch, New Zealand
Phone: +64 3 342 9464
Freephone: 0800 737 893	Email: info@airwaysmotel.co.nz

03 342 9464

FREQUENTLY ASKED QUESTIONS

GENERAL

LOCATION

FACILITIES/SERVICES

POLICY

OTHER

Airways Motel

Follow Us